Who can use the Companion Card at the MALC?

Any valid Companion Card holder can use the card when they require a companion to help them participate in activities or accessing the facilities at the Centre, including:

• The MALC 24/7 Gym
• Group Fitness Classes
• Swimming pools
• Community programs or events

 Only the person whose name and photograph appear on the Companion Card may use it.

What does the Companion Card provide?

• Free entry for one companion who is providing essential care or support to the cardholder.
• The cardholder pays the usual entry fee or membership fee.
• The companion’s role is to assist the cardholder with movement, setup, communication, safety, etc.

What can’t the Companion Card be used for?

The Companion Card does not provide:

• Free entry for a companion when the cardholder is not present.
• Free or discounted access for the companion to participate independently (e.g. doing their own workout, swimming laps, or joining a class for themselves).
• Admission for more than one companion unless approved in advance by management for safety reasons.
• Free access to additional paid services (e.g. personal training, specialised programs, or events)

How does a Companion Card work in accessing the gym?

• Companions may enter the gym at no charge when assisting the cardholder.
• Priority for equipment and space is given to paying members and the cardholder.
• Companions must remain close to the cardholder and are not permitted to be in another area of the gym completing an independent workout.
• Assistance may include setup, guidance, or mobility support.
• All patrons (Card Holders and/or Companions) using fitness services must complete a health pre-screen; companions who have not completed a pre-screen may not undertake physical activity/exercises in the gym.

Can a Companion Cardholder and their Companion use the Centre 24/7 (i.e. outside Centre opening hours)?

Yes, under the following circumstances-

 Cardholder Requirements

• Must hold a valid membership with 24/7 gym access
• Must complete a 24/7 induction and health pre-screen, observing any safety and health requirements.
• They must scan their access fob each time they enter the Centre.
• Must be accompanied by a registered MALC 24/7 Companion.

 Companion Requirements

• Must be registered with the Centre as the designated 24/7 companion for the cardholder.
• Will be issued their own access fob which must be scanned on entry into the facility and is only to be used only when accompanying the cardholder.
• Must complete a 24/7 induction prior to their first visit.
• Must remain with and support the cardholder at all times and not use the session just for personal exercise.

How does a Companion Card work accessing the Aquatic Area?

• Companions can enter the pool area at no charge when assisting the cardholder.
• They may assist with entering/exiting the pool, safety support, or mobility.
• If swimming, companions must be in the same pool and/or area as the card holder.

How does a Companion Card work accessing Group Fitness Classes?

• Companions may enter the studio to provide support (e.g. setting up, providing physical assistance, helping with cues, etc.)
• Companions should remain near cardholders during the program to provide that support,
• Companions can actively participate in the program if -

1. it does not deter from the support of the cardholder, and
2. there is sufficient space in the class for the companion to participate.

• If the companion wishes to join in as an independent participant, they must book and pay for a sessions like other customers.

Important Notes

• Companions are here to assist the card holder, not to simply participate independently.
• Free access for companions is designed for the support of the card holder, not just for the benefit of the companion.
• The Centre reserves the right to manage access when facilities are at capacity to ensure safety and fairness for all members.

Companion Acknowledgement 

Web Forms - Companion Acknowledgement

By signing below, I confirm that I have read and understood the above Companion Card Holder Terms & Conditions and agree to the following:
• I understand the role and responsibilities of being a companion.
• I understand that provision of free entry to the MALC is in order for me to provide care and support to the cardholder.
• I understand that I can use the facilities and services if I maintain support and I’m the immediate proximity of the cardholder.
• I understand that my access may be restricted to a support only role at busy times to maintain safety and fairness, and my access does not necessarily allow for independent participation or workouts.
• I agree that if I breach these conditions I may be charged standard entry fees for the facility/service participated in and/or may no longer be able to be a companion to a Companion Card Holder.
• I agree to support my card holder in using the Companion Card in accordance with its official Terms and Conditions and MALC Terms and Conditions.

Customer Being Supported / Cardholder Name:*This field is required.

* Required Field.

Companion Name:*This field is required.

* Required Field.

Signature:*This field is required.

* Required Field.

Date:*This field is required.

* Required Field.

---

Type the code from the image:

The code you entered is not valid.

Get Audio Code

Type the code from the image